webbookblog

So you have had a think about the things you don’t like about buying things such as laptops. Now lets talk about the positive things. What have you seen that really impressed you? What made you thing “wow, that’s good service”. Again the scope is pretty open, talk about your shopping experience for any laptop purchase online or offline and any online purchase at all. What impresses you pre-sales, during the sales process, waiting for delivery, after-sales, the product, packaging, documentation etc. Talk about purchases from any vendor at all (you don’t have to name names, but you can if you like).

If I am going to be involved in an online store I want to make certain that it doesn’t suck in any way. In fact I want to have happier customers than all the other vendors. So here is your opportunity to rant about poor shopping experiences either online or offline. The scope is wide open, moan about anything, store layout, product information, pricing, customer service, support, returns, product quality, delivery times etc.

This isn’t just about your experience with the webbook from Carphone Warehouse (in fact I would rather steer clear of that subject) it covers any laptop purchase, and any online purchase (laptop or otherwise).

I will do a followup post capturing all the really great ideas you have seen, or would like to see, but for now I want a stream of vitriol about things bad vendors do that good vendors should avoid.